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Kurse

Wenn Sie ein Jahr des Wohlstand wollen, wachsen Sie einen Korn.
Wenn Sie 10 Jahre des Wohlstand wollen, wachsen Sie einen Baum.
Wenn Sie 100 Jahre des Wohlstand wollen, wachsen Sie Menschen.

-Chinesisches Sprichwort

Unsere Schulungen können je nach Bedarf angepasst werden. Wenn Sie die gewünschte Ausbildung nicht in dieser Liste finden, kontaktieren Sie uns. Klicken Sie auf die Kurse um die Details einzusehen:

training courses Kurse swissinnovision course agile for the non technical 500x276 300x166Training Overview

We keep hearing about how IT uses agile to get development done quicker, but did you know that the same methods can be used outside of software development?
We specialize in hands on training using role playing and various simulations so that you learn traits that can immediately deployed in your workplace. Learning should be fun and worth remembering!

Training Benefits

  • Learn short planning cycles
  • What is good-enough estimation
  • How agile focuses on go to market and getting deliverables out the door.
  • What cross-functional teams are and how they can be built
  • The elimination of impediments that inhibit us from concentrating on work
  • How risks are better managed using agile
  • Keeping the focus on the customer
  • User stories, epics and themes depict the customer journey
  • We learn how to pull new tasks instead of having them pushed to us

Training Outline

  • What is agile, its’ origins and history?
  • Why is agile so popular in IT?
  • The basic tenets of agile
    • Product owner
    • Agile Team
    • How scope is managed
    • How requirements are managed
    • How success is measured
    • What is documented and when
  • Plan-Do-Check-Act
  • What is Kanban
  • Prerequisites for agile in a non-IT world
  • Cases study simulation so that you can apply your agile smarts right away.

Prerequisites
There are no prerequisites for this training except min. of 2 years if working experience in the same position.

Training date / Location
2 days (April-May 2016), Vienna, Austria
2 days (April-May 2016), Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 400.00
Group rate of 6 people: € 2200.00
If you have a bigger group than 6 please contact us and we will be happy to offer you another package.

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision assertiveness conflict management skills 500x375 300x225Training Overview

Assertiveness plays a crucial and key role for cooperation at the corporate world. It is time people realize the importance and significance of assertion skills. It is the base for building leadership qualities. Assertiveness is the key to survive and succeed at the corporate world as it minimizes conflicts and maximizes productivity for better organizational excellence.

Therefore, in our assertive & conflict resolution skills course we introduce the importance of assertion and equip the participants with the tools, techniques and theories on how to put them into practical situations to become more assertive and resolve the conflicts.
We recommend our clients to take this course before management or leadership course if they see the need to become more assertive in their position.

Course objectives

  • Introduction to general guidelines about assertiveness.
  • The meaning and importance of assertion.
  • What causes a lack of Assertiveness?
  • Introduction to assertiveness training process
  • Identify your rights, needs and wishes
  • What are conflicts and how do we identify them?
  • Different ways to manage conflict
  • Causes of conflict at work and socially
  • Stages in conflict
  • Introduction to problem solving and its’ processes
  • Conflict Management Techniques
  • Learning to say “No”
  • Introduction to problem solving and its’ processes

Course Benefits

After completing this training course, participants will learn how to:

  • Demonstrate and model assertive behavior for win-win outcome
  • Gain self awareness of your attitudes, behavior patterns and habits
  • Develop a positive, proactive response to difficult behaviors in others
  • Exhibit confidence in your ability to address challenging situations
  • Enhance your skill set using proven tools, tactics and techniques
  • Effectively handle conflict using a powerful conflict resolution method
  • Anticipate the causes of conflict and respond proactively
  • Use conflict management techniques in resolving situations
  • Create constructive outcomes and reach a final agreement

Ideal Attendees

Anybody interested in building effective and assertive communication and conflict management skills, including business, nonprofit, government and educational professionals, team and project leaders.


Prerequisites
There is no prerequisites for this training.

Training date / Location
2 days (26 & 27 October 2015), Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Training time
9:00 AM – 16:00 PM

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees

training courses Kurse swissinnovision business analysis 500x525 286x300Training Overview

Have you ever been in a situation where you needed to demonstrate some sort of analytical thinking? Have you ever had to solve some complex problem? If so, you were a secret practitioner of Business Analysis activities and didn’t even realize.
We specialize in hands on training using role playing and various simulations so that you learn traits that can immediately deployed in your workplace. Learning should be fun and worth remembering!

Training Benefits

  • Understand what a Business Analyst does
  • What capabilities are required for this profession
  • The growing importance of Business Analysis
  • How problems and opportunities are identified
  • What a stakeholder is and what kinds of stakeholders are there
  • What a requirement is and how they are collected
  • What a requirements package is and how are they verified and validated by key stakeholders
  • How we know what the best solution is
  • How solution selection is performed
  • Decision analysis
  • The types of documents used by a Business Analyst

Training Outline

In this course, we cover:

  • The characteristics expected of a Business Analyst
  • The type of assignments they receive
  • What is the difference between a Project Manager and a Business Analyst
  • The Business Analysis path; the general step a Business Analyst usually follows to close an assignment successfully; including
    • The identification of a problem or opportunity
    • The way requirements are gathered
    • How solutions are assessed and presented to upper management for their approval.
  • Stakeholder Analysis
  • Ways to determine a problem or opportunity
  • The different types of requirement, how they are collected, prioritized and submitted
  • How solution evaluation is conducted
  • The tenets of a business case
  • How solutions are selected
  • How decisions are presented
  • The types of certification offered for this profession
  • Cases study simulation so that you can start using your new skills immediately.

Prerequisites
There are no prerequisites for this training except min. of 2 years if working experience in the same position.

Training date / Location
3 days (29-30 June & 1st July 2015), Vienna, Austria

Training time
9:00 AM – 16:30 PM

Price (for 3 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision business ethics 500x500 300x300Training Overview

Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster company culture A company’s ethics will have an influence on all levels of business and it will influence all who interact with the company including employees, customers, suppliers, competitors, etc. This training will provide the participants with the awareness as well as techniques that would help them to implement ethics in their organisations.

Training Benefits

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behaviour.
  • Learn how to make ethical decisions and lead with integrity.

Training Outline

  • Introduction to Ethics
  • Implementing Ethics in the workplace
  • Conflicting social and Business Responsibilities
  • Employer / Employee rights
  • Making Ethical decisions
  • Balancing personal and organizational ethics
  • Where to draw the red line
  • Managerial Ethics
  • Dealing with Unethical Behaviour
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit

Ideal Attendees

Business Ethics is designed to benefit all leaders, supervisors, managers, executives, board members, who are about to bring a change to their environment based on ethics and values.


Prerequisites
There is no prerequisites for this training.

Training date / Location
2 days (January to August 2017) / Vienna, Austria
2 days (January to August 2017) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision change management 500x500 300x300Training Overview

The purpose of this course is to familiarise you with the process of change management and help you understand why some companies succeed in implementing change while others fail. You will be introduced to a variety of theories on change management and best practice guidelines derived using comprehensive studies carried out by the scientific community on change. You will learn what needs to be done both behaviourally and structurally to make change stick.
This course helps you understand why some people are afraid of change and resist it. You will be introduced to a number of techniques that are shown to be effective to overcome this resistance. You will also learn about coaching, mentoring, motivating and various management tools that can help you in the process.

Training Benefits

  • Design and manage change programmes,
  • Persuade people to change and respond to resistance to change
  • Develop change management and communication plans
  • Apply strategies for gathering data, addressing concerns, evaluating options and adapting a change direction
  • Lead project status meetings
  • Inform and persuade people to support a change.
  • Understand and foster resilience and flexibility in the context of change

Training Outline

  • Identify the change and its necessity
  • How does change affect business environment
  • How organizational change works
  • Managing and handling resistance to change
  • Mentoring, coaching and motivating
  • Checking change process
  • Change management tools
  • How to handle resistance to change

Ideal Attendees

This training course will help anyone charged with the task of implementing organizational change, either as a change management team leader or as a team member.


Prerequisites
There is no prerequisites for this training except min. of 2 years if working experience in the same position.

Training date / Location
2 days (tbd November/December 2015) / Vienna, Austria
2 days (tbd November/December 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision coaching skills leaders 500x500 300x300Training Overview

Coaching helps people to explore their own ideas and motivation in the pursuit of performance improvement. This is achieved by the skillful use of questions by the Coach, questions that help the Performers to:

  • evaluate what is happening in their world
  • define what goals they would like to achieve that align them with the team/organization
  • define the methods by which they can achieve them
  • evaluate the effectiveness of their actions

The learning generated by this process ensures the Performers develop both the competence and confidence to fulfill their roles more effectively. The improved awareness of the Performers thinking enables them to make better decisions. The identification of the goals that they want taps into the Performers inherent motivation and learning from the results makes it less likely that out-dated behaviors are unconsciously repeated.

Training Benefits

People trained for Coaching Skills can drive organizational performance through:

  • Developing more trust, though rapport, for improved collaboration with others
  • Communicating effectively using the Performers language with effective questioning
  • Managing problem conversations to focus on outcomes and possibilities
  • Setting challenging, individual (and team) goals that deliver organizational benefits
  • Creating plan that allow for maximum ingenuity by Performers
  • Challenging limiting beliefs to generate and evaluate more effective plans
  • Clarifying the context (constraints targets and expectations) for performance
  • Assessing competence more effectively to empower people more safely
  • Analyzing training needs to identify development actions that both align with individual learning styles and fit in with work activities
  • Exploring the cause of performance issues to manage accountability and learning
  • Giving meaningful feedback that recognizes contribution

Training Outline

  • Content
  • Performer centered and Coach Centered coaching styles
  • Perception – how we all see the World so differently and why this is important
  • Generalization
  • Self esteem
  • Limiting beliefs
  • How to raise awareness of someone’s own thinking
  • Open/closed questions
  • Clean use of language
  • Modeling information
  • Coaching principles
  • Motivation
  • Awareness
  • Responsibility
  • Coaching framework
  • Developing desired outcomes
  • Creating motivating personal goals in an organizational context
  • Modeling their reality and creating options
  • Gaining effective feedback
  • The team leader as a Coach
  • Coaching exercises with feedback

Ideal Attendees

People in business to coach others to perform better These skills can be used effectively by all roles in an organization, but especially those where performance is dependent upon effective people-relationship. Team leaders and line-managers are a core group where coaching skills can gain sufficient benefits for the organization.


Prerequisites
Attendees can think of specific scenarios that they could use for the exercises. This would help them to benefit more from the course.

Training date / Location
2 days (tbd August/September 2015) / Vienna, Austria
2 days (tbd August/September 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision communication skills 500x476 300x286Training Overview

The two-day public communication skills Course provides participants with the opportunity to understand how communication works and how to communicate with confidence and flair. Activities throughout this course immerse you in an ongoing simulation learning environment that allows you to practice the communication techniques, tools and strategies presented.

Training Benefits

  • Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, you gain practical experience initiating and responding to various forms of communication, through:
    •  interactive workshops,
    • self-assessments,
    • role-playing activities
  • You learn to handle situations based on a flexible, genuine and self-confident approach.
  • You also gain the skills to collaborate with others and hone your communications toolkit.

Training Outline

  • Understanding how communication work
  • Seeing things from other point of view
  • Achieve results in your communications with others
  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple, concise and direct language
  • Enhance your active listening skills to anticipate and avoid common misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate the roadblocks that undermine your ability to communicate effectively
  • Experiencing the difference between one-way and two-way communication
  • Defining your communication style
  • Demonstrating active listening skills
  • Overcoming cross-cultural barriers
  • Assessing your relationship with others
  • Generating checklists to enhance your performance back on the job

Ideal Attendees

This training course is intended for those looking to strengthen their communication and collaboration skills and work confidently with others.


Prerequisites
not required

Training date / Location
2 days (15&16 Oct. 2015) / Bratislava, Slovakia
2 days (8 & 9 October 2015) / Vienna, Austria

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision cross cultural communication 500x321 300x193Training Overview

Cross-cultural teams can offer a vast array of benefits and can add value to international companies. However, many cross-cultural team members often face tremendous difficulties when communicating with each other. These difficulties can create severe misunderstandings and lead to tensions and frustrations within the team. If not addressed, they can eventually lead to significant financial losses and setbacks for global companies.

This training helps participants to understand the impact of culture on their own and others’ communication style. Through a complete analysis of the different components of verbal and non-verbal communication, they will be able to communicate more effectively across cultures and reduce the risk of cross-cultural misunderstandings.

Participates attending this training course will also be able to develop strategies to overcome the challenges created by extensive use of virtual communication methods such as emails or teleconferences.

This training course will help you to set communication ground rules and best practice within your cross-cultural team. Equipped with extensive cultural knowledge and practical tools, you will be able to choose the most appropriate communication channels and co-operate more effectively to achieve outstanding results.

Training Benefits

  • Cross-cultural communication skills for improved collaboration in a cross-cultural team
  • An understanding of the impact of cross-cultural differences and communication styles on working relationships across cultures
  • The necessary foundation and tools to develop cross-cultural competence
  • Tips and strategies for more effective cross-cultural communication
  • A better understanding of the cross-cultural challenges of working in a multicultural workplace
  • Practical tools to reduce misunderstandings occurring within a cross-cultural team

Training Outline

All our courses are designed to meet the specific needs of our clients depending on their specific requirements and existing skills set. General outline of this course includes:

  • An in-depth analysis of key cross-cultural communication styles
  • An understanding of your own cross-cultural communication style and how you need to adapt it for more effective international working
  • Cross-cultural values and attitudes and their impact on how we communicate across cultures
  • Verbal and non-verbal cross-cultural communication styles
  • Cross-cultural working styles and expectations
  • Using virtual communication in a cross-cultural context
  • Language issues in a cross-cultural context
  • Tips and strategies for a better cross-cultural communication

Ideal Attendees

This course will be of benefit to you if:

  • You are working on a cross-cultural team or project
  • You and your staff are working across cultures on a regular basis
  • Cross-cultural communication issues are harming your business or working relationships
  • You are experiencing the challenges of virtual cross-cultural communication

Prerequisites
Participants might need to answer some questions regarding their skills and specific requirements before attending the course.

Training date / Location
2 days (6-7 July 2015) / Vienna, Austria
2 days (3-4 August 2015) / Bratislava, Slovakia
2 days (3-4 November 2016) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision assertiveness conflict management skills 500x375 300x225Training Overview

This course aims to allow us to deal with the conflicts we encounter at work and to provide us with an opportunity to explore strategies for dealing with difficult working relationships and ‘awkward’ colleagues. The way we deal with conflict is related to our behavioural and conflict style. We will explore our style and look at our conflict resolution strengths and weaknesses. The strategies will focus on building on these strengths and eliminating what weakness we find.

Training Benefits

Participants will be:

  • equipped with tools for effectively managing real-world conflict situations.
  • able to understand where they are in a conflict.
  • In a better position to resolve conflicts peacefully and with more understanding and better connection.
  • Behaving assertively, rather than aggressively or passively.

Training Outline

What is our conflict style and how does it contribute to conflict resolution?

  • The reason and purpose of conflict
  • Your behavioural style.
  • Conflict and communication style.
  • What constitutes a conflict?
  • Levels of conflict and how to deal with them.
  • Working with difficult people
  • Turning crisis into argument
  • Changing argument into discussion
  • Dealing with blame
  • Creating win-win: achieving collaboration

Ideal Attendees

This course is suitable for managers, professionals and staff at all levels who need to deal with conflict and behave assertively at work.


Prerequisites
None

Training date / Location
2 days (tbd September 2015) / Vienna, Austria
2 days (tbd September) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision creative problem solving 500x437 300x262Training Overview

Creative problem solving works by splitting the thinking about a problem into a series of three or more stages. We will do it in three main stages: an initial exploratory phase where you identify the problem to work on and considers it from different angles; a second phase where you consider alternative ways of dealing with the problem; and a third phase where you work out the detailed implementation of a chosen way forward. Within each of these three phases it is common to encourage an imaginative phase where different acts and possibilities are considered, followed by an evaluative phase where these possibilities are considered and a way forward is chosen.

Training Benefits

Participants will be:

  • Introduced to the three stage model of creative problem solving.
  • learn about the two phases of each stage.
  • practice many creative thinking and problem solving techniques within each stage.
  • able to choose between more conservative and traditional techniques or those that challenge participants.

Training Outline

To learn about creative problem solving by immersing ourselves in the process. This is a practical course so come with problems to work on.

  • The six stage Buffalo model
  • Divergent and convergent thinking
  • What is the problem? Mind-mapping and illustration techniques
  • Mental state shift techniques – moving towards creativity
  • Problem reframing techniques – understanding problems, assumption surfacing
  • Multiple idea facilitation techniques – brain storming
  • Inducing change of perspective techniques
  • Bringing it all together by co-consulting and running creative problem sessions
  • Decision-making techniques
  • This course will cover over twenty different creative techniques.

Ideal Attendees

This course is suitable for managers, professionals and staff at all levels who need to creatively deal with problems.


Prerequisites
None

Training date / Location
2 days (tbd October 2015) / Vienna, Austria
2 days (tbd October 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.


Prerequisites
There is no prerequisites for this training.

Training date / Location
2 days (26 & 27 October 2015), Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Training time
9:00 AM – 16:00 PM

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees

training courses Kurse swissinnovision critical thinking problem solving 500x500 300x300Training Overview

Critical Thinking is the ability to correctly approach a situation from different perspectives in order to develop the best possible action. These skills provide ways to face challenges in business with more effective decisions and great confidence.
The two-day training will give you knowledge and tools you will need to effectively apply Critical Thinking in your organisation and will provide you hands on practice and feedback so you can use it immediately when you return to work.

Training Benefits

  • Recognize Critical Thinking and the value it adds to an organization.
  • Understand the component of Critical Thinking
  • Critical Thinking skills and techniques
  • How to use Critical Thinking skills when making business decisions and taking action
  • Define one’s own critical thinking styles
  • Distinguish between fact and opinion more readily
  • Be more aware of critical thinking barriers & pitfalls
  • Promote Critical Thinking as a valuable practice in a high performance workplace
  • Apply Critical Thinking tools and techniques in Business Situations

Training Outline

  • Thinking & Types of Thinking
  • Critical & Creative Thinking
  • Thinking Tools & Techniques
  • Critical Thinking Skills
  • Critical Thinking Standards
  • Critical Thinking Styles
  • How to apply Critical Thinking
  • Virtues of Critical Thinking
  • Difference of Facts & Opinion
  • Advantages of Critical Thinking
  • Disadvantages/side effects of Critical Thinking
  • Barriers to Critical Thinking
  • Characteristics of Critical Thinkers
  • Critical Thinking in Business
  • Developing Critical Thinking

The training will include practical hands on exercise and case studies.

Ideal Attendees

This training is suitable for anyone whose job involves problem solving, ideas generation and wider thinking.  Mostly professionals who are in a position to make important business (or other) decisions.


Prerequisites
There is no specific prerequisites for this training.

Training date / Location
2 days ( 6-7 December ) – Vienna / Austria
2 days (10-11 December) – Bratislava / Slovakia

Training time
9:00 AM – 16:00 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision customer service 500x500 300x300Training Overview

In today’s increasingly competitive and service focused market, customers demand and expect a high level of service. Customer Service Development is one of the many training that we provided to different companies in Switzerland and in Slovakia.

This course provides a range of practical techniques that build on their existing skills. The techniques enable staff to control their own behavior, ask the right questions and explain policies in an office, on the phone or in the field.

Training Benefits

  • Understanding the financial impact of service, repeat business
  • Learning the attitude of serving customers
  • Understanding customer expectations
  • How to influence the organization through sales skills
  • Understanding customer relations and how to build it
  • Improve your listening skills
  • Learning telephone techniques
  • The use of specific vocabulary
  • How to deal with difficult customers

Training Outline

  • How customer service efforts impact company profits;
  • Internal customer service is just as critical as external customer service;
  • Prioritize and focus on the top expectations of customers;
  • Identify one’s own personality style and the personality styles of customers;
  • Apply personality knowledge to communicate more effectively with customers;
  • Have influence in the organization by documenting customer concerns;
  • Make better choices to improve attitude;
  • Develop a personalized strategy for improving listening skills;
  • Choose vocabulary that is calming and persuasive;
  • Refer to a recovery system for turning angry customers into happy repeat customers;
  • Practice a three step system for maintaining professionalism and composure when dealing with irate customers.

Ideal Attendees

  • Executives
  • Managers
  • Salespeople
  • Customer Service Representatives
  • Professionals who work as Technical Support, Hot Line, or Help Desk
  • Professionals who work on a Team
  • Operators, Receptionists, Administrative or Sales Assistants
  • Everyone in a Customer Focused Organization

Prerequisites
not required

Training date / Location
2 days (tbd July/ August 2015) / Vienna, Austria
2 days (tbd July/August) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1000.00
Group rate of 5 people: € 4500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision decision making problem Solving 500x500 300x300Training Overview

In Planning and managing projects, project managers frequently encounter problems and face critical decisions. In order to gain control over the situation, project manager need effectively skills to identify and clarify issues, analyse and resolve problems, as well as to make right decisions to move the project ahead.
In response to this need, this training course aims to provide participants a logical and consistent approach to every situation, be it solving a complex problem or making a critical decision. By learning and applying the methods taught in this course, project manager and team members will be on the same wavelength, communicating with a common language, and thereby allowing them to work together effectively, deal with the issues at hand and not be side-tracked by poor communication.

Training Objectives

  • Identify and clarify issues that need to be resolved
  • Set priority and determine appropriate steps to deal with the issues identified
  • Define a problem in details before starting to resoe it
  • Find the root cause of a problem before investing in expensive solutions
  • Develop and evaluate situations to resolve a problem
  • Clarify purpose and scope of a decision
  • Develop a set of well balanced criteria for evaluatinf of options
  • Evaliate options and assess risks involved in each
  • Justify recommendation to a higher management
  • Ask incisive questions to collect and analyse information
  • Improve planning accuracy
  • Separate options from facts

Training Outline

  • Process overview
  • Situation Analysis
  • Problem Analysis
  • Problem Analysis Techniques
  • Problem Analysis Tools
  • Decision Analysis
  • Communication matters
  • Execution Analysis

Ideal Attendees

People in different positions of management


Prerequisites
The benefit of this course will be increased if the participants take the Critical Thinking and Effective Communication training before or after this course. This will help them to have all the necessary equipment for solving problems and making effective decisions.

Training date / Location
2 days (tbd October 2015) / Vienna, Austria
2 days (tbd October 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision effective business writing 500x343 300x206Training Overview

The aim of this subject is to enhance the trainees’ abilities to communicate by email effectively and efficiently, both formally and informally.

Training Benefits

At the end of the course, trainees will know how to:

  • Communicate online through emails, using appropriate language and punctuation;
  • Decide when to write an e-mail or to avoid it;
  • Develop efficient writing habits to improve e-mail writing skills;
  • Have an awareness of the legal implications of emails; and
  • Know how to organise their email account.

Training Outline

Key concepts of email writing are to be discussed and practised within this practical course. Both formal and informal writing is addressed along with the legal implications of emailing.

  • Session 1.
    This looks at the advantages and disadvantages of emails including legal implications.
  • Session 2
    Looks at the structures and language of both formal and informal emails with a business context. Types of emails are also addressed eg enquiries.
  • Session 3;
    To be conducted in the IT lab and involves a practical assignment plus trainer input.
  • Session 4:
    To be conducted in the IT lab. A written paper with an assignment emailed to trainer is conducted in this session.

Ideal Attendees

Anybody who communicates through writing in English.


Prerequisites
Practical communicative exercise as part of a written exam.
Test mark out 100%:
70% and above – pass
Below 70% – fail

Training date / Location
1 day (tbd October/November 2015) / Vienna, Austria
1 day (tbd October/November 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 1 day)
Per person: € 349.00
Group rate of 5 people: € 1570.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision empowering increase motivation 500x500 300x300Training Overview

At this training you will learn about empowerment by seeing how it can be used to increase motivation. You will learn; how empowerment affects the workplace; how to overcome barriers that hinder empowerment and how an empowerment plan can be developed. You will also learn how to recognize empowerment; the benefits of empowerment and how to prepare to empower employees. By learning how to decide who to empower; how to manage empowered employees and what characteristics organizations should have to empower their employees you will be better prepared to empower your employees.

Training Benefits

  • Identify the employee benefits of empowerment.
  • Overcome organizational barriers to empowerment.
  • Sequence the steps managers can take to overcome employee barriers to empowerment.
  • Select the three elements employees need to know to be empowered.
  • Identify actions you should take when an employee makes a mistake.
  • Successfully manage empowered employees.

Training Outline​

  • Empowerment in the Workplace
  • Empowerment and delegation
  • Organizations that value empowerment
  • Why do employees prefer empowerment
  • Benefits of empowerment
  • Empowerment & motivation
  • Success Strategies for Empowerment
  • Organizational barriers to empowerment
  • Management barriers to empowerment
  • Employee barriers to empowerment
  • Developing an Empowerment Plan
  • Criteria for selecting the right employees
  • Why employees need to know they are empowered
  • Communication
  • Manage risks & mistakes
  • Manage empowered employees

Ideal Attendees

Managers, supervisors and team/group leaders who have the authority to apply motivational techniques that will increase employee performance.


Prerequisites
N/A

Training date / Location
2 days (29/30 October 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision executive development boosters 500x500 300x300Training Overview

This workshop is tailored and designed for high performing executives. This workshop will brush up, develop, and equip executives and high performing managers with the required skills to cope with the challenges that matter most

Training Benefits

Executive development boosters offers a unique learning experience for executives, managers, and entrepreneurs to uncover a strategic insight and develop it into a game-changing move that positions your business for the future. Each 5 boosters can be taken as a standalone workshop to address specific and targeted learnings.

Training Outline

  • Formulating and solving problems that matter
  • Structured communications
  • Excellent execution
  • Leading change
  • Experiencing mindfulness

Ideal Attendees

Business executives, mid/senior managers, entrepreneurs


Prerequisites
Filling up the questionnaire before 2 days before starting the workshop

Training date
2 days (tbc: January, March, May, July, September 2017) / Bratislava, Slovakia
2 days (tbc: February, April, June, August, October 2017) / Vienna, Austria

Training time
9:00 AM – 16:00 PM

Location
SwissInnovision Training Premises, Venturska Ulic. Bratislava, Slovakia
or at your company premises

Program Language
English

Price
Per person € 500.-
Group rate of 5 people € 2400.-
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision first time operations manager 500x500 300x300Training Overview

You are already a high performing individuals that you are promoted to a new operational challenge. Congratulations for your achievement. Becoming a first time operations manager with a couple of direct reports is a challenging and critical career transition. High-performers have a set of habit, know effective methods, and acquired set of skills that enable them to excel. This workshop is designed to improve your success rate as a first time operations manager. During this workshop you will learn the required methods and skills to be a high-performer.

Training Benefits

This workshop helps you to increase your self-confidence and ace the new challenging assignment in operations. You will learn how to improve your personal performance and team productivity.

Training Outline

  • Managing Self
  • Managing others
  • Managing change
  • Managing challenging communication
  • Driving continuous improvement

Ideal Attendees

First time operation managers


Prerequisites
Filling up the questionnaire before 2 days before starting the workshop

Training date
2 days (tbc: January, March, May, July, September 2017) / Bratislava, Slovakia
2 days (tbc: February, April, June, August, October 2017) / Vienna, Austria

Training time
9:00 AM – 16:00 PM

Location
SwissInnovision Training Premises, Venturska Ulic. Bratislava, Slovakia
or at your company premises

Program Language
English

Price
Per person € 400.-
Group rate of 5 people € 1900.-
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision impeccable customer service 500x500 300x300Training Overview

Did you know that the cost of gaining a new customer is six to seven times higher than retaining an existing customer? Customer is the king and resolving customer issues is the priority in top runner organization. In fact, based on experience organization know that great service is paramount, yet few have an action plan to build a serving culture within their company. This workshop is designed to create a serving culture within your organization and give your organization a competitive edge.

Training Benefits

This workshop provides a systematic approach that enables your company to deliver an ideal service to its customers to retain them, and increase revenue.

Training Outline

  • The art of serving
  • How to build a culture of serving
  • How does an ideal service look like?
  • Responsiveness
  • Effective communications

Ideal Attendees

Service providers, business executives, mid/senior managers, entrepreneurs who deals with internal/external customers in a daily basis.


Prerequisites
not required

Training date / Location
2 days (tbc: January, March, May, July, September 2017) / Bratislava, Slovakia
2 days (tbc: February, April, June, August, October 2017) / Vienna, Austria

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 700.00
Group rate of 5 people: € 3400.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision project management 500x500 300x300Training Overview

In today’s world, many of us are required to lead projects. What is a project though, and what is the difference between a project and a process?
We specialize in hands on training using role playing and various simulations so that you learn traits that can immediately deployed in your workplace. Learning should be fun and worth remembering!

Training Benefits

  • A better understanding of the Project Management role
  • What capabilities are required for this profession
  • The growing importance of Project Management
  • What documentation is used by a Project Manager and how it’s used
  • The steps of a project: Initiation – Planning – Execution – Controlling – Handoff
  • What is Project Scope Management?
  • What is Project Scheduling and Budgeting?
  • What is Project Quality Management?
  • What is Project Risk Management?
  • How communication is managed in projects
  • How a project is handed over to the business after completion

Training Outline

  • The skill set required to lead projects and what expectations are expected of such a position.
  • What is the difference between a project, a program and a portfolio?
  • The difference between a Project Manager and a Business Analyst
  • What is a project charter?
  • The different components of a project; how a project is initiated,
    • What kind of planning is required
    • How quality and change control is managed
    • What steps a successful project entails
    • How a project is closed properly and handed over to .
  • What is a Work Breakdown Structure and how is it applied?
  • How is a project plan put together
  • The triple constraint and how a Project Manager deals with this concept.
  • What is scope management and how is it applied?
  • Project estimation and scheduling
  • Earned Value Management
  • Quality Management in Projects
  • Leadership and communication in projects
  • Risk Management in projects
  • Cases study simulation so that you can apply your Project Management smarts right away.

Prerequisites
There are no prerequisites for this training except min. of 2 years if working experience in the same position.

Training date / Location
3 days (29-31 June 2015) / Vienna, Austria
3 days (8-10 July 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 3 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision leadership management 500x376 300x226Leadership Development Program Content and Schedule:

Personal Assessment Analysis (2 hours)

Module One – Critical Thinking (2 days)

  • Recognize Critical Thinking and the value it adds to an organization.
  • Understand the component of Critical Thinking
  • Critical Thinking skills and techniques
  • How to use Critical Thinking skills when making business decisions and taking action
  • Define one’s own critical thinking styles
  • Distinguish between fact and opinion more readily
  • Be more aware of critical thinking barriers & pitfalls
  • Promote Critical Thinking as a valuable practice in a high performance workplace
  • Apply Critical Thinking tools and techniques in Business Situations

Module Two – Effective Communication (2 days)

  • How communication works
  • Values in Communication
  • Barriers in Communication
  • Assertive Communication
  • Verbal and non-verbal communication
  • Communication tools and techniques
  • Defining your communication style
  • Overcoming cross-cultural barriers

Module Three – Your Role as a Leader (2 day)

  • Values leadership
  • Characteristics of effective leaders
  • Leadership and management functions – distinction and overlap
  • Key concepts of personal organization and self-management
  • Time Management
  • Presentation Skills

Module Four – Building Your Organizational Culture (2 day)

  • Defining organizational culture and values
  • Best Cultures
  • Assessing your own organizational values
  • Assessing your own organizational culture towards the idea culture
  • How to develop the desired values and culture

Module Five – Leadership specific (2 days)

  • Leadership Style – Situational Leadership
  • Behavioral style and leadership
  • Leading Teams
  • Handling Difficult Behavior
  • Dealing with Conflict
  • Coaching
  • Delegation – creating time to lead
  • Goal setting – turning your vision into reality
  • Motivation
  • Giving and receiving feedback

training courses Kurse swissinnovision leading lasting change 500x500 300x300Training Overview

Lasting change is an interactive, two-day workshop where we tackle the question, “How can I make a personal transformation”. The main focus of this workshop will be on creating lasting change and maintaining it in your personal life.  This workshop is designed to help you:

  • Look at what you would like to change from a different perspective
  • Identify the roadblocks and new opportunities
  • Deliver breakthrough change
  • Maintain the change and remain influential

Training Benefits

This workshop offers a unique learning experience by targeting your key problem(s), providing techniques and interventions needed to enable you to shift from ”good” to “great”.  Your real take-home value will be a personal agenda and action plan for lasting change to kick-start a new journey to create exceptional value. Moreover, you are entitled to use special 3 month offer of extra training materials, coaching and planning platform to ensure you remain accountable and implement your change plan.

Training Outline

  • What you can/can’t change?
  • How to make lasting change?
  • How to make commitment and maintain the change?

Ideal Attendees

Individuals, from entrepreneurs, small business owners, to business executives, who would like to bring their life to the next level and shift from ”good” to “ great”


Prerequisites
Just a strong will to make change last!

Training date
2 days (tbc: January, March, May, July, September 2017) / Bratislava, Slovakia
2 days (tbc: February, April, June, August, October 2017) / Vienna, Austria

Training time
9:00 AM – 16:00 PM

Location
SwissInnovision Training Premises, Venturska Ulic. Bratislava, Slovakia or at your company premises

Program Language
English

Price
Per person € 600.-
Group rate of 5 people € 2900.-
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision managing trust 500x467 300x280Training Overview

Trust is the backbone of our day to day relationships and helps us to be a better listener and stronger bonds with people. This workshop is designed to create awareness on set of behaviors that build trust and maintain it and set of behaviors to avoid. There will be cases studies and problem sets that help you better integrate the presented materials. The focus of this workshop is to help managers understand the impact of trust and learn a trust-building language.

Training Benefits

managers learn how to build trust, maintain and sustain it. As a result, they will be able to create a stronger bond in their workplace, increase productivity, creativity, and commitment, reduce employee turnover and improve customer service

Training Outline

  • Human needs
  • How to build trust
  • How to maintain trust
  • How to avoid breakdown of trust
  • Trust in practice

Ideal Attendees

Business executives, mid/senior managers, entrepreneurs


Prerequisites
Filling up the questionnaire before 2 days before starting the workshop

Training date
2 days (tbc: January, March, May, July, September 2017) / Bratislava, Slovakia
2 days (tbc: February, April, June, August, October 2017) / Vienna, Austria

Training time
9:00 AM – 16:00 PM

Location
SwissInnovision Training Premises, Venturska Ulic. Bratislava, Slovakia
or at your company premises

Program Language
English

Price
Per person € 399.-
Group rate of 5 people € 1890.-
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision negotiation skills 500x500 300x300Training Overview

Successful negotiation requires agreement and collaboration with others. Since other stakeholders do not often have the same interests, perceptions as well as values, skill is required professionally and personally.

We are in fact negotiating almost all the time. Whether with business partners, clients, suppliers, colleagues or family members, the success of our outcomes depends entirely in our understanding of the negotiation and communication process.

Negotiations are all pervasive and yet they often do not go as we expect or wish. This training course will introduce the participants to some of the reasons for falling short of success and what can be done about them. Participants will develop their personal negotiation style in order to implement it in a challenging environment.

Training Benefits

Our negotiation experts have developed a framework specifically designed to improve your negotiating performance. The framework is based on a combination of sound academic theory and significant practical negotiation methods experience to provide you with a due diligence framework that aims to instill best practice, values-centered negotiation skills. Participants attending this course will benefit from the following examples of learning outcomes:

  • Steer positional/tactical negotiations to a collaborative environment
  • Move from claiming value to creating value
  • Avoid leaving value on the table
  • Convert challenging relationships into rewarding relationships
  • Understand their own personal negotiation style and the impact thereof
  • learn effective team management and development strategies

Training Outline

  • Introduction to negotiation
  • Key attributes of the successful negotiator (building trust, preparing for negotiation, etc.)
  • How to prepare effectively (pre-agreements)
  • Personality types
  • Communication is the key (technology or verbal)
  • Understand the needs and interests of all parties involved
  • How to overcome cultural barriers
  • Skills used in a successful negotiation (Such as critical thinking, etc.)
  • Roles within the negotiating team
  • Opening the negotiation
  • BATNA (Best Alternative To a Negotiation Agreement)
  • Conclude better agreements through creativity
  • Identify potential barriers or hindrances to the engagement
  • Adopt a collaborative approach to ensuring trust, rapport an long term gains
  • Moving from bargaining to closing/agreements

The training will include practical hands on exercise and case studies.

Ideal Attendees

This training is suitable for anyone whose job involves negotiation, collaborating, problem solving and teamwork.


Prerequisites
There is no specific prerequisites for this training. However, we recommend communication course as a complementary subject for this training.

Training date / Location
2 days (12/13 September 2015) / Vienna, Austria (Fully booked)
2 days (20/21 October 2015) / Vienna, Austria
2 days (13/14 October 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees

training courses Kurse swissinnovision personal performance excellence 500x500 300x300Training Overview

This workshop is designed to help you unlock your potential and improve your personal performance and reach to excellence. In this workshop you learn how to focus on your strength, surpass your limiting thoughts, know and unleash your potential and prepare an action plan to elevate your current performance level.

Training Benefits

Executive development boosters offers a unique learning experience for executives, managers, and entrepreneurs to uncover a strategic insight and develop it into a game-changing move that positions your business for the future. Each 5 boosters can be taken as a standalone workshop to address specific and targeted learnings.

Training Outline​

  • Personal mastery and excellence
  • Personal performance excellence canvas
  • The three main steps of planning
    • What to do?
    • Where and how to start?
    • What goals and deadlines to set
  • Celebrating your improvement

Ideal Attendees

Individuals who have a thrive for excellence and bored of procrastination


Prerequisites
Filling up the questionnaire before 2 days before starting the workshop

Training date
2 days (tbc: January, March, May, July, September 2017) / Bratislava, Slovakia
2 days (tbc: February, April, June, August, October 2017) / Vienna, Austria

Training time
9:00 AM – 16:00 PM

Location
SwissInnovision Training Premises, Venturska Ulic. Bratislava, Slovakia
or at your company premises

Program Language
English

Price
Per person €499.-
Group rate of 5 people € 2390.-
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision  presentation skills 500x500 300x300Training Overview

This two-day interactive training enables the participants to increase their confidence and try new approaches in any presentation setting.

We all want to give interesting, effective and memorable presentations. Your main objective as a presenter is to deliver a message. Your presentation is your pitch. To deliver that pitch perfectly, you need to borrow from a variety of fields; psychology, art & design, IT, politics and of course your own domain which is the subject of the presentation.

Training Benefits

To deliver a great presentation you must use all of these domains, which means you must master the following:

  • Prepare your message with an eye to psychology, appeal to emotions to get maximum results
  • Put your ideas together and organise your content. Use latest IT tools and technology
  • Design your presentation and make it appear professional and artistic
  • Deliver and try to match the greatest speeches ever given in history!

This course covers all of the above areas and by using a verity of interactive and practical exercises, prepares you for the ultimate presentation.

The course explores the latest methodologies used in delivering presentations. If you have never done a presentation before, this course will teach you the correct way to approach it. If you are already experienced in presenting, this course will help you to become aware of the best design practices and what to do to avoid many of the common mistakes carried out by presenters.

You will learn how to use minimal slide design for maximum effect. A large number of visual examples of good and bad examples are provided which helps the delegates to quickly understand what works and what doesn’t.

Training Outline

  • How to approach the design of a presentation and learn which areas you need to focus on most
  • What types of presentations exist and what are the differences between them
  • What techniques you can use to engage the audience such as laughter, story-telling, etc.
  • What to do to make your presentation viral so that your audience will spread your message through word of mouth
  • What steps to take starting from a blank sheet all the way to a detailed  and comprehensive presentation
  • How to make an engaging story that your audience will remember
  • How to have an impact
  • How to use interactive content to engage the crowd
  • What type of content you need to produce
  • What questions you need to ask yourself
  • How to do storyboarding
  • How to structure the slides to get maximum effect
  • What to avoid when designing slides
  • Why certain popular features of common presentation software packages such as Power Point are not useful and what can you do about them
  • How to avoid “Death by Power Point”
  • How to deliver a presentation with reduced anxiety
  • How to have the correct body language so you come across as a ‘great’ presenter
  • How not to bore the crowd
  • How to handle questions
  • How to take advantage of the environment
  • What not to do during presentations which may undermine you or your message
  • The Training will include practical hands-on exercises

Ideal Attendees

This training is suitable for any professional who  wants to improve on their presentation skills by presenting with confidence, presence and style.  Attendees must be able to communicate and understand English well.


Prerequisites
The participants can prepare a 2 minute introduction about themselves.

Training date / Location
2 days (29-31 June 2015), Vienna, Austria
2 days (27-28 October 2015), Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1000.00
Group rate of 5 people: € 4500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swissinnovision retaining good employees 500x395 300x237Training Overview

Increasing competition to recruit the best talent has dramatically increased the need to retain productive workers. What we know for sure is that employees generally leave their managers, not the organisation. Therefore, more than ever, direct line managers are responsible for ensuring that their teams are totally engaged and committed to the organisation.
This training will assist managers in identifying employees, intrinsic motivation and attitudes regarding their workplace. In addition, it will provide insight into employee engagement challenges and solutions with the view of developing a management style that employees want to work with.

Training Benefits

  • Understand the importance of retaining good employees
  • Communicate clear performance expectations
  • Set measurable performance standards
  • Take time to give employee feedback
  • Take time to listen and receive feedback from employees
  • Recognize and reward good work
  • Find opportunities and challenges for valued employees

Training Outline

All our courses are designed to meet the specific needs of our clients depending on their specific requirements and existing skills set. General outline of this course includes:

  • Why retention matters
  • Obstacles to Retention
  • Employee-Employer Relationship
  • The manager and the staff
  • Why employees stay
  • The effect of orientation
  • The effect od assimilation
  • Keys to retaining top talents
  • Job satisfaction
  • Opportunities for emplyoee development
  • Cultivating excellence
  • Work/Life balance
  • Leadership & adequate authority
  • Recognition
  • Commitment

Ideal Attendees

Managers, team leaders, entrepreneurs


Prerequisites
N/A

Training date / Location
2 days (October/November 2015) / Vienna, Austria
2 days (October/November 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: € 1200.00
Group rate of 5 people: € 5500.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision sales management skills 500x380 300x228Training Overview

A challenge for many people with a sales management responsibility is to get to grips with the different elements of the role – especially if they have followed the “traditional” route by being promoted from a sales position. This intensive programme will combine the necessary skills for managing yourself and the job with those for managing the people.

Too many sales managers struggle with the challenges of their role. They fail to let go of their previous role as a seller because it is where they are comfortable. Therefore, they do not provide the right type of leadership and management for their people. As a result, they end up managing inappropriately.

The programme falls into three parts. We believe that you need to be able to manage yourself and the job first. Then you can pay attention to managing the sales operation before, finally, understanding how to lead and develop the sales people. We will give you the tools for each of these parts and the confidence to consistently achieve results in a supportive and positive manner for your sales teams and all colleagues.

Why is this progamme unique?

Although the specific elements of the workshop can be found within different training programmes, the way we combine them here and relate them to the sales management role is what makes if powerful. The participants will find it helps them to develop their knowledge and skills for the role and to handle things in a more confident and constructive way immediately after on their return to work.

Training Benefits

By the end of this workshop you will:

  • Have assessed yourself against the Sales Management competencies
  • Recognise the key responsibilities in your role as Sales Managers
  • Organise yourself to prioritise your time effectively to do the “right” things for your role
  • Recognise the importance of a good sales plan and how to use it as a key management tool
  • Be confident about directing your sales people to being more proactive in how they use their time to generate sales opportunities
  • Understand the importance developing and using a control system in order to monitor sales performance effectively
  • Appreciate the need to monitor the sales activity as the key control
  • Be able to set the appropriate standards of performance for your sales operation
  • Know how to apply the Situational Leadership within your team
  • Understand what motivates and demotivates people – and the part you can play
  • Recognise the importance of on-going training and development for your sales team
  • Understand how to make effective observation and coaching calls or meetings
  • Know how to set realistic targets for your sales team and how to review them constructively
  • Appreciate the value of good effective feedback and be able to give, and receive, it
  • Be able to deal with under-performers constructively

Training Outline

  • Introduction an dobjectives
  • The role of the sales manager
  • Sales management competencies
  • Identifying ey result areas
  • Prioritising tasks – make time to manage
  • Sales planning and controls
  • Developing your control system
  • Directing the sales team
  • What is leadership?
  • Motivating the sales team
  • Developing others
  • Guidelines for “on the job” training
  • Appraising and reviewing sales people
  • Dealing with under-performers
  • Practical activity
  • Personal action plans

Ideal Attendees

Anyone new to sales management; those who have some element of sales management responsibility; experienced managers who want to refresh their skills; business owners who want to be able to direct and control their sales operation.


Prerequisites
There is no prerequisites for this training.

Training date / Location
2 days (October/November 2015) / Vienna, Austria
2 days (October/November 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 2 days)
Per person: €690.00
Group rate of 5 people: € 3290.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision chain executive refresher 500x500 300x300Training Overview

This workshop is dedicated to enhance your ability to drive value across end-to-end supply chain. It is designed based on the latest supply chain trends, developments, state-of-the-art research, and best practices. Supply Chain Executive Refresher provides a unique opportunity to learn what matter most on this topic. Each 8 modules can be taken as a standalone workshop to address specific and targeted learnings and based on number of modules the workshop could be organized from 1 to 4 days.

Training Benefits

This workshop helps you enhance the performance of your supply chain and leverage your supply chain to increase business in a more volatile market​

Training Outline

  • ​Supply chain strategy
  • Supply chain strategic planning
  • Sales & Operations Planning
  • Supply chain sourcing
  • Supply chain logistics
  • Supply chain risks
  • Supply chain resilience
  • Performance improvement

Ideal Attendees

Head of supply chains, supply chain executives, mid/senior managers and entrepreneurs with related functions


Prerequisites
Filling up the questionnaire before 2 days before starting the workshop

Training date
2 days (tbc: January, March, May, July, September 2017) / Bratislava, Slovakia
2 days (tbc: February, April, June, August, October 2017) / Vienna, Austria

Training time
9:00 AM – 16:00 PM

Location
SwissInnovision Training Premises, Venturska Ulic. Bratislava, Slovakia
or at your company premises

Program Language
English

Price
Per person €549.-
Group rate of 5 people € 2600.-
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision time management 500x430 300x258Training Overview

The one-day Time Management course is designed to help participants develop their skills in time management to achieve more effective results in less time.
Our time management courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome stress.

Training Benefits

  • Identify and take responsibility for time management concerns
  • Fend off casual, drop-in visitors
  • Maximize workspace through better organization
  • Set time limits for projects and meetings
  • Keep phone calls and emails from taking over their day
  • Plan for the unexpected, while building in enough time for projects
  • Set goals and prioritize each day’s tasks
  • Break down tasks into smaller segments, delegate to others
  • Experience productivity after implementing what you learn in this training

Training Outline​

  • Introduce the importance of time management
  • Productivity and time management
  • Setting priorities& goals
  • Action programs
  • Time management challenges
  • Self Motivation
  • Organising yourself

Ideal Attendees

Anybody who is under time pressure and has a challenge attending to the daily activities and deadlines by developing their skills in time management to achieve more effectiveness and productivity.


Prerequisites
N/A

Training date / Location
1 day (August/September 2015) / Vienna, Austria
1 day (August/September 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 1 day)
Per person: € 299.00
Group rate of 5 people: € 1395.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision understanding reducing stress 500x333 300x200Training Overview

This programme is designed for people who wish to develop a greater understanding of the nature, causes, symptoms and techniques for managing stress, at a personal and workplace level.

Training Benefits

Participants will be able to :

  • assess the causes and symptoms of stress
  • see your personal response to pressure
  • develop more constructive responses
  • Goal-set for action

Training Outline

An accurate assessment of the level of stress in your life and a range of techniques to deal with stress.

  • The definition of stress and its physical impact on the body.
  • Causes and symptoms of stress
  • Stress vs. pressure.
  • Your personal response to pressure
  • What stress are you under?
  • Your Stress diary
  • Stress SWOT analysis
  • Stress planning
  • Developing more constructive responses
  • Problem-solving situations and techniques
  • Stress Management Techniques
  • Breathing, relaxation and culture
  • Progressive muscle relaxation
  • Creating a balanced lifestyle
  • Visualisation and other mental techniques
  • Goal-setting for action

Ideal Attendees

This course is suitable for managers, professionals and staff at all levels who need to deal to assess and deal with stress in their life.


Prerequisites
None

Training date / Location
1 day (2 November 2015), Vienna, Austria
1 day (28 October 2015), Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price per 1 day
Per person: € 345.00
Group rate of 5 people: € 1650.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %20 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision values based leadership 500x500 300x300Training Overview

This training course provides people in leadership positions with the insight, awareness and techniques to lead more effectively, influence others and become an inspirational role model. It will demonstrate the benefits of defining the values within the culture of your organisation and become familiar with how it can be practiced. The training will also introduce the CTT (Cultural Transformation Tool) as well as VCLM (Value Capital Leadership Model) for value leadership development.

Training Benefits

  • Identify different leadership types and styles
  • Define your leadership style
  • Gaining an understanding of leadership development
  • Gaining an understanding of values-based leadership
  • Take a personal inventory
  • Learn to inspire a shared vision
  • Introduction to CTT (Cultural Transformation Tool)

Training Outline

  • The evolution of Leadership
  • Types of Leadership
  • Personal leadership inventory
  • Define your leadership style
  • Inspiring a shared vision (vision and mission)
  • Values assessment
  • Enabling others to act
  • Introduction to CTT and VCLM

Ideal Attendees

This training course is intended for leaders of the organizations who are concerned with the values and culture of their people and their organization and are ready to make a shift on their focus and attitude.


Prerequisites
It would be beneficial to participants if they combine this training with Communication and specially with Critical thinking and Business Ethics.

Training date / Location
3 days (September 2015), Vienna, Austria
3 days (September 2015), Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 3 days)
Per person: € 1250.00
Group rate of 5 people: € 5800.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.
Early bird registration (one month ahead) get %10 off

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Note
The content of sessions are modified according to the level of the attendees.

training courses Kurse swiss innovision business reports procedures 500x500 300x300Training Overview

The purpose of this course is to give participants an understanding of how to communicate effectively through email and report writing. The course provides both input through the trainer, handouts, and slides along with practical exercises to be completed.

Training Benefits

At the end of the course, participants will be aware of how to construct & present reports through:

  • The basic aspects of effective writing;
  • Understand the purpose of reports;
  • An awareness of report format, &
  • An understanding of the appropriate techniques to create right style and tone.

Training Outline

  • What is a report
  • Effective writing
  • The structure of reports
  • Organising ideas
  • Style & tone
  • Final practice

Ideal Attendees

All trainees within each discipline


Prerequisites
Good level of English.

Training date / Location
1 day (October/November 2015) / Vienna, Austria
1 day (October/November 2015) / Bratislava, Slovakia

Training time
9:00 AM – 16:30 PM

Price (for 1 day)
Per person: € 350.00
Group rate of 5 people: € 1600.00
If you have a bigger group than 5 please contact us and we will be happy to offer you another package.

Program Language
English

Certificate
A certificate attendance with the details of the Training will be issued to all participants who successfully complete the training.

Required Assessment / Testing
The content One written test will take place at the end of the unit.
Test mark out 100%:
70% and above – pass
below 70% – fail

Note
The content of sessions are modified according to the level of the attendees.